Customer Services Officer (Administrative Support)

Responsibilities

• Provide daily operations support and coordinate with both internal and external stakeholders
• Process orders, quotations, tender documents, and requests from customers
• Arrange monthly maintenance schedule for client
• Keeps records of customer interactions, transactions and complaints
• Provide feedback on the efficiency of the customer services process
• Ensure customer satisfaction and provide professional customer support
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Perform ad hoc duties as assigned

Requirements

• DSE or above
• Minimum 1 year experience in customer services, business administrative, or experience in Engineering industry would be an advantage
• Customer-oriented with good problem-solving
• Good communication and customer services skills
• General computer competency
• Good command of both spoken & written English & Chinese
• Immediately available is preferred 

We offer professional development opportunities, attractive remuneration and fringe benefits to the right candidate. Interested parties please send a detailed resume, current / expected salary, contact number and the job reference no “ADV/22/017" to [via CTgoodjobs Apply Now ].

Information provided by applicants will only be used for recruitment related purposes and will be handled confidentially by authorized personnel. All personal data of unsuccessful candidates will be destroyed after three months from the date of applications.