Posted on 2021-10-12
Strawberry Cosmetics (Services) Limited

Customer Services Officer (Afternoon Shift)

Strawberry Cosmetics (Services) Limited

Job Duties:

  • Handle incoming and outgoing emails, live chat and phone calls from our clients around the world in a timely and professional manner
  • Maintain the highest service level and quality in line with the service pledges as set out by the Company
  • Answer enquiries, deal tactfully to resolve complaints and enquiries with minimal supervision
  • Perform tasks as assigned

Requirements:

  • Business proficient in spoken and written Chinese and English
  • Knowledge of Japanese speaking, reading and writing is a plus
  • Excellent interpersonal, communication, coordination and problem-solving skills
  • Well-versed in Microsoft Office Applications
  • Cheerful character, flexible-minded, eager to learn and strong team spirit
  • Highly motivated and strong initiative
  • Knowledge of CRM/EMS system preferred but not essential
  • Experience in Account Servicing, hospitality and/or customer service is an advantage
  • Fresh graduates are welcome

Customer Services Officer is required to report for duty 5 days a week from 2pm to 11pm, including Saturdays, Sundays and Public Holidays.

 

Interested parties please email your full resume and expected salary to


Email: [via CTgoodjobs Apply Now ]

 

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More job information
Salary
Job Function
Industry
Location
  • Shau Kei Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 2 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel
Benefits
  • 5-day week
  • 13-month pay
  • Compassionate leave
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 2 more