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Posted on 2023-03-13
Customer Services Officer (CS) / Customer Care Associate - FSI (18– 25k)(No OT; Non-Sales)
Job MatcherThe client is a respected MNC Insurance Group, is now seeking for few new headcount as Customer Services Officer / Customer Care Associate - FSI x 2 (HKD18– 25k) (no OT; Non-Sales) to join their growing team.
Responsibilities:
- Handle general email inquiries and phone calls timely and tactfully
- Provide good customer services to clients face to face – client services
- Perform claims registration and insurance enquiry over the phone
- Feedback customers’ comments to superior for service improvement
- Make suggestions for improving customer satisfaction
- Perform ad-hoc task as required by supervisor
Requirements:
- Diploma/ Degree in Business, Finance, Marketing and/or Insurance Studies
- At least 2 years working experience in Customer Service, Hotline or Call Center environment
- Experience in Insurance or Banking industry is preferable but not a must
- Candidate as Financial Planning / Wealth Management or Financial Planner will be considered
- Certified Insurance Agent licensing (IIQE Paper 1 , 2, 3, 5) is an advantage
- Good communication and complaint handling skill with good command in spoken and written English and Chinese
If you would like to apply for this Customer Services Officer / Customer Care Associate - FSI x 2 (HKD18– 25k) (no OT; Non-Sales) role or find out more, please or send your resume to arthurwong(at)lloydkarson.com quoting the reference: 152380
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
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Company Overview
Lloyd Karson is an international leading provider of permanent recruitment, contract professionals and talent management services worldwide.We assists corporations in identifying, assessing and recruiting mid-level management to senior executive talent across various industries. With our headquarter in Australia, we are expanding our business reach across Asia Pacific.
The Hong Kong office specializes in human resources & business support, information technology, sales & marketing, accounting & finance, property & construction, supply chain, and logistics & procurement.
