Customer Services Officer (CS) / Customer Care Associate - FSI (18– 25k)(No OT; Non-Sales)

Lloyd Karson International Limited

The client is a respected MNC Insurance Group, is now seeking for few new headcount as Customer Services Officer / Customer Care Associate - FSI x 2 (HKD18– 25k) (no OT; Non-Sales) to join their growing team. 


  • Handle general email inquiries and phone calls timely and tactfully
  • Provide good customer services to clients face to face – client services
  • Perform claims registration and insurance enquiry over the phone             
  • Feedback customers’ comments to superior for service improvement   
  • Make suggestions for improving customer satisfaction
  • Perform ad-hoc task as required by supervisor


  • Diploma/ Degree in Business, Finance, Marketing and/or Insurance Studies
  • At least 2 years working experience in Customer Service, Hotline or Call Center environment
  • Experience in Insurance or Banking industry is preferable but not a must
  • Candidate as Financial Planning / Wealth Management or Financial Planner will be considered
  • Certified Insurance Agent licensing (IIQE Paper 1 , 2, 3, 5) is an advantage
  • Good communication and complaint handling skill with good command in spoken and written English and Chinese

If you would like to apply for this Customer Services Officer / Customer Care Associate - FSI x 2 (HKD18– 25k) (no OT; Non-Sales) role or find out more, please or send your resume to arthurwong(at) quoting the reference: 152380

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More job information
  • 17,000 - 25,000 / month (negotiable)
  • 5-day week
  • Dental plan
  • Flexible working hours
  • Insurance plan
  • Medical plan
Job Function
  • Quarry Bay
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip