Job ref no.: CT3117917-01#0130
Cathay Pacific Airways Ltd & Hong Kong Dragon Airlines Ltd

Customer Services Officer Recruitment Day - 9 March 2019

Cathay Pacific Airways Ltd & Hong Kong Dragon Airlines Ltd

  • 5-day week
  • Flexible working hours
  • Insurance plan
  • Meal allowance
  • Medical plan
  • Paid overtime

Department: Airports
Reports to: Supervisor

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we welcome you to join our largest airport servicing team at the Hong Kong International Airport.

We are now offering a great opportunity for you to join our Recruitment Day on 9 March 2019 and you will be able to complete the interview process in 1 day.

Key Responsibilities

  • Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations



  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekends)

Successful applicants will enjoy the following


  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport
  • Comprehensive Insurance Scheme and Medical Coverage    
  • Staff and family concessional travel benefits


Application deadline: 3 March 2019

Successful applicants will be invited to join our 1-day selection.

More job information
Job ref no. CT3117917-01#0130
  • N/A
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree