Posted on 2021-10-25

Customer Services Officer (Ref. JDB/GETS/CSO)

Global e-Trading Services Limited


  • Handle telephone & email enquiries and welcome customers' feedback in a professional manner
  • Establish a professional image as Software Guidance / Solution Provider / Adviser
  • Maintain a good customer relationship by providing one-stop customer service
  • Provide excellent quality service to our valued customers with a great expectation & satisfaction
  • Help with ad-hoc assignments and deliver to internal users
  • Willing to assist customer operation training and will be given an opportunity to train as trainer 


  • Form 5 or above, preferable with Certificate / Diploma in Service Management or Computer Studies, fresh graduate will be considered
  • Knowledge in general Microsoft Office applications usage
  • Good command of written and spoken in English, Cantonese, and Mandarin
  • Pleasant personality, patient, and able to work under pressure
  • Experience in shipping or import/export trade is an advantage
  • Experience in evening and overnight shift is preferable, attractive allowance are provided


  • Annual Leave 12-18 days
  • Birthday Leave
  • Marriage Leave
  • Compassionate Leave
  • Full Paid Paternity Leave 
  • Maternity Leave 
  • Notebook Subsidy
  • Education Subsidy
  • Examination Time-off 
  • Graduation Time-off
As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff. 
Interested parties please send your detailed resume with  current and expected salary  by email to:  [via CTgoodjobs Apply Now ]  or by mail to "Human Resources Department, Global e-Trading Services Limited, Level 10, Cyberport 2, 100 Cyberport Road, Hong Kong". Please quote the employer reference number in the application. 
In order to explore more about our growth initiatives and other job opportunities, please visit our website
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More job information
Job Function
  • Pokfulam
Employment Term
  • Permanent
  • Full-time
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • 5-day week
  • Dental plan
  • Education subsidies
  • Insurance plan
  • Medical plan