Job ref no.: CT3115413-01#5181

Customer Services Officer / Senior Customer Services Officer (MPF Products)

Advance Resources Personnel Consultants Limited

  • 5-day week

My Client is leading MPF Services Provider in Hong Kong:

Job Responsibilities

  • Handle telephone enquiries regarding contribution, termination, transfer in and out
  • Serve walk-in customers at the service counter, including collecting payment, contribution report & etc
  • Draft correspondences to answer customers’ enquiries;
  • Reply email and letter instruction from customers
  • Develop and maintain an accurate filing system for the division.  

Qualifications / Experience

  • University graduate from Business Administration, Economics, Finance, Marketing or related subjects
  • At least 2 years hotline / call center / counter services experience in the banking, insurance, asset management, pension & IFAs or related industry.
  • IIQE Paper 1, 3 & 5 holder will be added value
  • Can deal with customers face to face, provide counter services or on the phone.
  • Good command of both written and spoken English and Chinese. 
  • Good Mandarin will be an asset.
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.
  • Candidates has more experiences will be consider as Customer Services Executive
  • Fresh graduate or existing insurance agents will also be consider

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More job information
Job ref no. CT3115413-01#5181
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • Degree