Job ref no.: CTB-04678
PCCW Solutions Ltd

Customer Services Officer

PCCW Solutions Ltd

  • 5-day week

The Job

  • Establish High Level of Customer Satisfaction
  • Post-Sales administration support to sales team of HK/PRC
  • Assist sales team on simple order closing
  • Processing sales orders by following company procedures and guidelines.
  • Supporting sales force with general operations to help reach the team’s objectives.
  • Taking phone calls from customers and process simple orders.
  • Communicating internally important feedback from customers.
  • General order follow-up within internal departments
  • Dealing with and responding to high volumes of emails.


  • Post-secondary educated with 2-3 years’ related working experience OR University degree in Business/Finance/Economics/ Marketing/Commerce or related disciplines
  • High organizational skills and ability to manage a number of orders at the same time.
  • Ability to prioritise own workload.
  • Strong communication skills.
  • Well versed in IT skills for example Microsoft Office Suite and CRM systems.
  • An administrative or sales background.
  • Must be details oriented.
  • Excellent communication skills
  • Fresh graduate will also be considered
  • Experienced Candidates with lower education will also be considered

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies., a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-04678 (CT3115165-01#0292)
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 3 years
Career Level
  • Non-management level
  • Degree