Job ref no.: OSDCSO-CT201806
BOC Credit Card (International) Ltd

Customer Services Officer

BOC Credit Card (International) Ltd

  • 5-day week
  • Insurance plan
  • Medical plan


  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled 
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement 
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
  • Ensure good customer service is delivered to the customers
  • Assist in ad hoc projects


  • Degree holder or above in Finance, Economics, Business Administration or related disciplines
  • Minimum 2 years' relevant working experience, preferably in banking / credit card business 
  • Knowledge in card products, systems and operations an advantage 
  • Customer oriented with good communication and interpersonal skills 
  • Strong self-motivated, well organized, independent and a good team player
  • Fluent in English and Mandarin is a must 
  • Immediate availability preferred  

Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to [via CTgoodjobs Apply Now ]

*Data collected would be used for recruitment purposes only.  Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

More job information
Job ref no. OSDCSO-CT201806 (CT3113256-01#0660)
  • N/A
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Degree