Job ref no.: CT3116513-01#2453

Customer Services Officer


Why BroadLearning?

  • We manage and delegate internal colleagues support in one place
  • You can enjoy best practices
  • We put customers at the heart of the company
  • You are not alone but supported by strong teams with the necessary technical & IT skills, and the diligent sales account managers
  • A company for you to develop your career in the field you’d like to pursue

Job Description:

  • Provide first line helpdesk support and advice to customer
  • Handle and follow up customer requests and enquiries in a professional manner
  • Liaise with internal technical staff for updating progress / feedbacks to the customers
  • Assist in providing regular CS reports to the supervisors
  • Coordinate with internal and external parties to maintain smooth operation


  • Degree holder
  • Minimum 2 years of relevant working experience
  • Competent in Cantonese and English, with Putonghua proficiency a plus
  • Knowledge in IT a definite advantage
  • Cheerful, mature and responsible
  • Immediately available preferred

Being a Family-Friendly Employer, BroadLearning offers you competitive remuneration package and attractive fringe benefits, including but not limited to Medical Allowance Plans, Well-being Bonus, Personal Hours, Special leaves for Birthday, Parent Care, Marriage, Paternity and Volunteer Work, etc. You will enjoy our work atmosphere with casual dress code, free fruits and snack bar.

Interested candidates please send your full resume, your availability, your last/current and expected salaries to us by clicking Apply Now. Personal information collected will be used for recruitment purposes only.

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Required skills
More job information
Job ref no. CT3116513-01#2453
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Degree