Job ref no.: CSO(Estate)/CSO(Estate)(Contract)
Hong Kong Housing Society

Customer Services Officer

Hong Kong Housing Society

 The Job:

  • Administer tenancy management properly by visiting rental flats regularly to identify abnormalities, handling tenancy movements and changes, explaining tenancy details to tenants and updating tenancy records.
  • Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, taking meeting minutes and organising activities & interest classes etc.
  • Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
  • Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.

The Person:

  • Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese with min. 1-2 years' experience in customer services in Property Management industry OR Degree/Diploma holders with relevant experience.
  • Basic PC knowledge including Word Processing.
  • Good communication, and interpersonal skills.
  • Mature, service-oriented and attentive to details. 

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: https://careers.hkhs.com/

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.
 

More job information
Job ref no. CSO(Estate)/CSO(Estate)(Contract)
Salary
Job Function
Industry
Employment Term
  • Contract
  • Full-time
Experience
  • 1 year - 7 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree