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Posted on 2022-09-23
Cathay Pacific Airways Ltd

Customer Services Officer

Cathay Pacific Airways Ltd

Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

Key Responsibilities:

  • Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations

Requirements:

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight, weekend and public holidays)
  • Must have completed the COVID-19 vaccinations and obtain negative CNTS (Combined Nasal and Throat Swabs Test) result to comply with Airport Authority requirements for entering airport restricted area. This requirement may be subject to review and change from time to time by Airport Authority, for details, please refer to Press Releases, Media Centre - Hong Kong International Airport (hongkongairport.com).

Successful applicants will enjoy the following:

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport
  • Comprehensive Insurance Scheme and Medical Coverage
  • Staff and family concessional travel benefits

Reminder to check email regularly as shortlisted candidates will receive invitations via email.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 10 March 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

More job information
Salary
Benefits
  • 5-day week
  • Dental plan
  • Flexible working hours
  • Insurance plan
  • Medical plan
Job Function
Industry
Experience
  • 0 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree