Customer Services Officer

Responsibilities:

• Handle customer enquiries and requests coming from various service channels
• Receive customer feedbacks and handle customer complaints with a sincere and professional attitude
• Follow up customers' requests with the concerned internal departments and provide answers with outbound phone calls and emails
• Deliver services according to the compliance requirements, achieve customer satisfaction and meet service quality and productivity targets
• Perform shift duties in contact centre to deliver services on a 7 x 24 basis.  Attend night, overnight and special duty shifts on a need basis.

Requirements:

• Form 7/DSE education or above
• One year of experience in contact centre environment preferred
• Excellent communication skills and service attitude
• Good command of written and spoken English, Cantonese and Putonghua
• Proficiency in MS Word, Excel and PowerPoint an advantage

We offer competitive package to the right candidates. Interested parties please send your resume with current and expected salary by clicking the Apply Now button.

All information provided by applicants will be treated in strict confidence and handled confidentially for recruitment purposes only. Applicants who are not contacted within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months.