Posted on 2021-12-31

Customer Services Officer(CS) / Customer Care Associate - Insurance (Life / GI) x 3 (18– 24k)(No OT)

Lloyd Karson International Limited

The client is a respected MNC Insurance Group, is now seeking for few new headcount as Customer Services Officer / Customer Care Associate - Insurance (Life / GI) x 3 (HKD18– 24k) to join their growing team. 

Responsibilities:

  • Handle general email inquiries and phone calls timely and tactfully
  • Provide good customer services to clients face to face – client services
  • Perform claims registration and insurance enquiry over the phone             
  • Feedback customers’ comments to superior for service improvement   
  • Make suggestions for improving customer satisfaction
  • Perform ad-hoc task as required by supervisor

Requirements:

  • Diploma/ Degree in Business, Finance, Marketing and/or Insurance Studies
  • At least 2 years working experience in Customer Service, Hotline or Call Center environment, preferably in Life insurance or banking industry
  • Candidate from Financial Planner / Wealth Management or Financial Planner with IIQE Paper II are welcome
  • Certified Insurance Agent licensing (IIQE Paper 1 , 3, 5 OR 1, 2) is required
  • Candidate with only IIQE Paper 1 & 3 will be consider as contract opening
  • Good communication and complaint handling skill with good command in spoken and written English and Chinese

If you would like to apply for this Customer Services Officer / Customer Care Associate - Insurance (Life / GI) x 3 (HKD18– 24k) role or find out more, please or send your resume to arthurwong(at)lloydkarson.com quoting the reference: 152378

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More job information
Salary
  • 15,000 - 30,001 / month (negotiable)
Benefits
  • 5-day week
  • Dental plan
  • Flexible working hours
  • Insurance plan
  • Medical plan
Job Function
Location
  • Quarry Bay
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip