Customer Services Officer/Senior Officer

Responsibilities

• Handle and follow up clients’ enquiries on daily financial transactions, account opening and general banking products in professional manner
• Handle disputes and resolving client enquiries, complaints or suspected fraud cases as and when required
• Providing quality services and financial solutions to clients and satisfy their changing financial needs
• Comply with procedures, policies and regulatory requirements to safeguard clients’ and the bank’s interest.
• Perform ad hoc tasks as assigned.

Requirements

• Post-secondary education or above
• 2 years customer services experience in banking is preferred
• Possess HKSI Paper 1,7 & 8
• Familiar with the products of securities market
• Good telephone manner and communication skills
• Good command in both English and Chinese, with fluency in Mandarin is preferred
• Willing to perform shift duty

We offer competitive package to the right candidates. Interested parties please send your resume with current and expected salary by clicking the Apply Now button.

All information provided by applicants will be treated in strict confidence and handled confidentially for recruitment purposes only. Applicants who are not contacted within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months.