Job ref no.: EBD-CSR-SH-CT
Industrial and Commercial Bank of China (Asia) Ltd

Customer Services Representative– Electronic Banking Department (Ref: EBD-CSR-SH-CT)

Industrial and Commercial Bank of China (Asia) Ltd

  • 5-day week
  • Medical plan


  • Handle enquiry, transaction and complaint of the Bank customers
  • Provide correct information to customers promptly through relevant systems and applications
  • Identify business opportunities and cross-sell the Bank’s products and services
  • Co-work with branches / departments to deliver sales
  • Solve minor complaints from customers, and handle simple administrative works
  • Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow


  • Post-secondary education or above with 1 year customer service experience in banking or investment industry
  • Able to identify customer needs for cross-selling
  • Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
  • Passed in IIQE and HKSI is preferred
  • Good in spoken English and Putonghua
  • Good presentation and communication skills

To apply, please send full resume including present and expected salary quoting job reference number to:

The Human Resources Manager
GPO Box 872
Hong Kong
e-mail to [via CTgoodjobs Apply Now ]

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** For easy reading, resumes in MS Word format are highly appreciated **

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More job information
Job ref no. EBD-CSR-SH-CT (CT3114529-01#0367)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree