Part time Job - Customer Services Representative (Contract) – Electronic Banking Department, Industrial and Commercial Bank of China (Asia) Limited
Industrial and Commercial Bank of China (Asia) Limited

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)") is a licensed bank incorporated in Hong Kong. It has 57 branches, 24 “Elite Club" Wealth Management Centres and 3 commercial business centres in Hong Kong. It is principally engaged in banking, financial and other finance-related services with a focus on retail and commercial banking as well as corporate banking business. The total assets of ICBC (Asia) amounted to HK$712 .1 billion at the end of June 2015, and its after-tax net profit reached HK$3.081 billion in the first half of 2015. Chinese Mercantile Bank and ICBC (Asia) Investment Management Company Limited, two wholly-owned subsidiaries of ICBC (Asia), are specialized in RMB services in Mainland China and the investment management businesses with a focus on Asia respectively. ICBC (Asia) is the flagship of overseas banking business of Industrial and Commercial Bank of China Limited (“ ICBC") – currently the largest commercial bank in China. 

Customer Services Representative (Contract) – Electronic Banking Department



  • To provide account opening witness service to our customers.
  • To ensure all outbound calls are conducted according to the set requirements & standards.
  • To deliver clear and accurate information to customers.
  • To reflect customer feedback to supervisors for product improvement.
  • To input data and handle simple administrative work.
  • Work between 9:00am to 6:00pm on weekdays.


  • Form 5 or above with 1 year of experience in customer service, preferably in telemarketing experience in bank industry.
  • Independent, customer oriented, patient, eager to learn and committed to deliver good quality services.
  • Good presentation and communication skills.
  • Fluent in spoken Putonghua. 

To apply, please send full resume including present and expected salary quoting job reference number to:

The Human Resources Manager
GPO Box 872
Hong Kong
e-mail to

See your career soar to the highest at

** For easy reading, resumes in MS Word format are highly appreciated **

Personal data collected will be used for recruitment purposes only.

Apply Now
Job Ref No.
EBD-CSR-C-IW-CT (CT3101589-01#0243)
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