Job ref no.: OCL/OPS/2021-131
Octopus Holdings Limited

Customer Services Representative, Customer Relations (Call Centre)

Octopus Holdings Limited

Job Responsibilities:

  • Handle incoming customer and merchant enquiries and complaints related to Octopus cards and products
  • Make outbound calls to customers and merchants to follow their enquiries and complaints received through hotlines, emails and correspondence
  • Ensure all procedures taken and tasks performed are adhered to Company Policy, corresponding guidelines and service level standard, as well as regulatory and audit requirements
  • Collect feedback from customers to identify and analyse their issues, and offer recommendations to enhance service quality
  • Perform general clerical and administrative support to customer service team
  • Work closely with other teams in Operations Department to follow up the requests and enquiries from customers


  • Form 7 / DSE or above with at least 2 years of working experience in customer service or call centre, preferably in banking or credit card industry
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with a positive attitude under pressure
  • Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
  • Good command of spoken and written English and Chinese
  • Fluency in Putonghua is preferred

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now.

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The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.

More job information
Job ref no. OCL/OPS/2021-131
Job Function
  • Kowloon Bay
Employment Term
  • Contract
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Examination leave
  • Family medical plan
  • Family-friendly Leave
  • Medical plan
  • Transportation allowance
  • … + 5 more