Job - Customer Services Representative (Kowloon Bay), Quality HealthCare Medical Services Ltd
Quality HealthCare Medical Services Ltd

Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS' operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of around 100 multi-specialty centres and over 500 affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy services, etc. It also operates a private nursing agency. QHMS is the largest provider of healthcare services to corporates in Hong Kong. In 2014, the Group recorded more than 2.9 million healthcare visits. QHMS continues to extend its existing portfolio into high end specialty services.

Customer Services Representative (Kowloon Bay)

Job Ref.CT3102269-01#0817

Job Responsibilities

  • Handle incoming calls and appointment booking
  • Maintain good customer relationship and promote company products and services
  • Provide a full range of customer services through our clinics
  • Promote inbound cross-selling

Job Requirements

  • HKDSE / HKCEE or above with 1 - 2 years of relevant work experience, sales experience will be an advantage. Overseas education or work experience is preferred but not a must
  • Candidate with more experience may be considered as Senior position
  • Passion in developing the career in healthcare industry
  • Mature, assertive and polite with good telephone manner and interpersonal communication skills
  • Good command of written and spoken English and Chinese. Mandarin skills will be an advantage
  • Good computer skills including MS Office
  • On Job training is provided
  • Willing to perform shift duties is preferred

We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary, expected salary and reference code to Human Resources Department, Quality HealthCare Medical Services Limited, 3/F, Skyline Tower, 39 Wang Kwong Road, Kowloon Bay, Kowloon or via e-mail to

(All applications will be treated in strict confidence and data collected will be used for recruitment purposes only)

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  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus
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