Posted on 2022-11-25
Industrial and Commercial Bank of China (Asia) Ltd

Customer Services Representative/ Officer, Call Centre, Channel Management

Industrial and Commercial Bank of China (Asia) Ltd

Job Responsibilities

  • Handle customer enquiries via omni-channel
  • Provide correct information to customers promptly through relevant systems and applications
  • Identify business opportunities and cross-sell the Bank’s products and services
  • Close cooperation with branches / departments / teammates
  • Solve minor complaints from customers, and handle simple administrative works
  • Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
  • Shift duty may required

Job Requirements

  • Post-secondary education or above with 1 year customer service experience in banking or investment industry
  • Well-organized, punctual, polite and strong sense of responsibility
  • Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
  • Passed in IIQE and HKSI is preferred
  • Excellent written and spoken English and Cantonese, proficiency in Mandarin
  • Good presentation and communication skills


More job information
  • 5-day week
  • Additional subsidies
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Family medical plan
  • Insurance plan
  • Loan availability
  • Marriage leave
  • Meal allowance
Job Function
Employment Term
  • Full-time
  • 1 year
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel