Job ref no.: CT3119080-01#3395

Customer Services Representative

ExcelNet Total HR Solutions

  • Transportation allowance

Our client, a renowned international logistics company to share their mission, they are now looking for a high caliber professional who is willing to work and grow with them.

Working Location: Chek Lap Kok 


  • Reporting to the Network Control Group Supervisor
  • Real time monitoring of both network and commercial flights to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents for uplift status
  • Handling operational communications with other Hubs & Gateways
  • Monitoring uplift status of shipments which passes through Central Asia Hub, and supporting the execution of contingency actions as and when it is required
  • Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the Company network
  • Interfacing with local country Customer Services for network tracing and investigation of service performance issues


  • F5 or Diploma holder or equivalent
  • Minimum 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word and MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner and customer services skills
  • Willing to work on 24-hour shift duties

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More job information
Job ref no. CT3119080-01#3395
  • 17,000 - 25,000 / month
Job Function
  • Chek Lap Kok
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent