Posted on 2021-10-11

Customer Services Specialist

Flash Coffee

Flash Coffee is Asia's fastest-growing tech-enabled specialty coffee chain. We aim to democratize high-quality coffee to make it accessible to Asia's rising middle class. We serve up an award-winning coffee menu at affordable prices in stores and via our mobile app for customers who prefer a quick grab-and-go. Already operating in five countries, we are on a trajectory to launch an additional five countries across Asia Pacific by 2022.

We're a Series A startup with funding from White Star Capital, known for backing the likes of food-tech giant Freshly and Dollar Shave Club, along with Delivery Hero, the parent company of foodpanda and one of the largest food delivery companies in the world. We also count Rocket Internet (known for incubating the likes of foodpanda, Lazada, Zalora, and more) as well as Global Founders Capital, which has backed global successes such as Facebook, LinkedIn, and Slack.

What you'll do:

  • Respond and communicate with customers through live chat on Fanpage Facebook, Instagram, Company Email, Google My Business and internal customer services system.
  • Identify customer needs and help customers.
  • Monitor customer complaints and reach out to provide assistance.
  • Follow up with customers and ensure their issues are resolved.
  • Gather customer feedback and share with Product, Sales and Marketing Teams

Who you are:

  • Excellent communication and problem-solving skills and good listening skills.
  • Have experience handling Live Chat issues and provide strategies to tackle the issues.
  • Customer service or customer support experiences is a plus.
  • Communicate clearly and effectively in Chinese & English.

What we offer:

  • Being part of a fast-growing start-up with hands on exposure from day one
  • A vibrant and international team
  • Regular company and team events
  • Chance to have a significant impact on one of the fastest-growing tech enabled companies in the F&B space in APAC

Interested parties please click Apply Now to apply job.

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree