comScoreTag Job - Customer Services Supervisor V Airport Ticketing, Hong Kong Aviation Ground Services Limited
Hong Kong Aviation Ground Services Limited

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.


Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fulfill

Lasting impression to create

Emotion quotient to serve

In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-

Customer Services Supervisor V Airport Ticketing


Job Responsibilities: 

  • Monitor & Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Prepare weekly & monthly report for management
  • Respond to customer enquiries on frequent flyer programme
  • Handle telephone calls for flight information enquiries
  • Handle in / out e-mail relating to airport ticketing
  • Handle flight protection and arrange all necessary documents as per ticketing sources
  • Follow up the company safety policy


  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
  • Possess minimum 4 years’ experience in airport operations and customer service field, preferably with at least 2 years in leadership skill position
  • Knowledge in airline ticketing & reservation system
  • Good telephone manner and passenger handling skills
  • Good command of spoken English and Cantonese, and Mandarin
  • Proficiency in MS Excel, Word and Power Point
  • Willing to work on shift & overtime
  • Able to work under pressure

Candidates with less experience will be considered as Customer Services Leader – Ticketing & Information. 

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Apply Now
Job Ref No.
HAGSL/OP-TK/SVPR/CT (CT3111943-01#0126)
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  • Dental plan
  • Flexible working hours
  • Medical plan
  • Paid overtime
  • Transportation allowance
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