Job - Customer Services Supervisor, Aramex Hong Kong Limited
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Customer Services Supervisor

Job Ref.AMEX/OFF/CS/SUP-2016-001
Aramex Hong Kong Limited



  • Handle daily customer inquiries and ensure timely resolution
  • Manage the Global Case System and make sure all customer inquiries / requests are logged into the system and resolved within the required service level agreement
  • Work with CS Manager to develop and implement service initiatives to improve the customer experience
  • Analyze sources of service failures, identify probable root causes and recommend solutions
  • Continuously encourage / enable other team members to solve customer inquiries and complaints
  • Interact regularly with customers to understand and respond to their needs and get feedback on the service provided
  • Monitor the changing needs of the service, liaising with customers and front-line
  • Identify areas for improvement, make recommendations & implement those improvements


Job Requirements


  • Degree holder or above in related disciplines
  • Minimum 6 years' working experience in customer services or call center
  • Knowledge of MS Office applications and Chinese word processing
  • Good command of verbal and written English and Chinese, including Mandarin
  • Intimate knowledge of customer needs and ability to provide solutions
  • Good telephone manner, mature and independent
  • Good analytical skills and communication skills


We offer fringe benefits and medical insurance. Interested parties please send your detailed resume with last & expected salary and availability date to Human Resources Department by email at


To explore more Aramex, please visit us at


Personal data collected will be used for recruitment related purposes only

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Job Ref No.
AMEX/OFF/CS/SUP-2016-001 (CT3107511-01#0025)
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  • 13-month pay
  • Alternate Saturdays
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • Paid overtime
  • Special / extra leave
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About Aramex Hong Kong Limited

Aramex is a global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 17,000 people in over 552 locations across 69 countries, and has a strong alliance network providing worldwide presence.


We are looking for high caliber candidates in the following position.