Handle daily customer inquiries and ensure timely resolution
Manage the Global Case System and make sure all customer inquiries / requests are logged into the system and resolved within the required service level agreement
Work with CS Manager to develop and implement service initiatives to improve the customer experience
Analyze sources of service failures, identify probable root causes and recommend solutions
Continuously encourage / enable other team members to solve customer inquiries and complaints
Interact regularly with customers to understand and respond to their needs and get feedback on the service provided
Monitor the changing needs of the service, liaising with customers and front-line
Identify areas for improvement, make recommendations & implement those improvements
Degree holder or above in related disciplines
Minimum 6 years' working experience in customer services or call center
Knowledge of MS Office applications and Chinese word processing
Good command of verbal and written English and Chinese, including Mandarin
Intimate knowledge of customer needs and ability to provide solutions
Good telephone manner, mature and independent
Good analytical skills and communication skills
We offer fringe benefits and medical insurance. Interested parties please send your detailed resume with last & expected salary and availability date to Human Resources Department by email at firstname.lastname@example.org
To explore more Aramex, please visit us at aramex.com
Personal data collected will be used for recruitment related purposes only
Tips by CTgoodjobs:
Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue. Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps
About Aramex Hong Kong Limited
Aramex is a global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 17,000 people in over 552 locations across 69 countries, and has a strong alliance network providing worldwide presence.
We are looking for high caliber candidates in the following position.