Posted on 2021-10-12

Customer Success Advocate

EcoVadis Hong Kong Limited

Job Description

Mission

Your primary responsibility is to provide support to the Customer Success Manager (CSM) team and collaborate to ensure effective implementation of the EcoVadis solution to their portfolio of Customers

Core Responsibilities

  •  Present our company to Clients and ensure their understanding of our services.

  • Retrieve data/information via BackOffice interface to conduct analyses and draft/prepare Client reports upon CSM  request.

  • Manage and maintain all client-focused documents, presentations and databases.

  • Act as a first-level support for clients questions on all EcoVadis operations issues.

  • Be ready to contact Clients to request information/clarifications when required

  • Liaise with other EcoVadis departments for achievement of objectives/goals.

  • Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Qualifications

Eligibility Criteria

Qualifications and profile:

  • Bachelor's Degree required

  • 1 years + successful Customer Success experience with B2B accounts acquired in a fast-paced environment.
  • Fluency in English is a must. [Another language] a definite plus

  • High proficiency in Microsoft Office, especially Excel (vlookup, Pivot Table, conditional formula) and Powerpoint.

Required skills:

The ideal candidate should demonstrate the following skills and aptitudes:

  • Excellent communication skills (Both written and verbal)Strong analytical and problem solving skills.Organized, efficient, patient, highly autonomous and proactive.

  • Ability to work under pressure, within tight deadlines, and to adhere to strict guidelines/instructions.

  • Problem solver with strong attention to detail

  • Ability to work well in an international and multicultural environment

  • Self-driven, results oriented and team player

  • International exposure is a must

  • Ability to work well in an international environment.

Additional Information

  • Beginning: APAC
  • Contract Type: Contract with view to Perm
  • Work days: 5 days per week, 9am - 6pm per day
  • Location:  Hong Kong Taikoo
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More job information
Salary
Job Function
Industry
Location
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Flexible working hours
  • Medical plan