Posted on 2021-10-12

Customer Success Engineer (Enterprise Support Team)

Amidas Hong Kong Limited

Amidas is a fast growing IT System Integration Company focusing on Enterprise Market in Hong Kong.  We are helping our customer by selecting the best leading technologies worldwide including Cyber Security, End-user Computing, Next Generation Infrastructure and Cloud Services.  We are expanding our team and you will be part of the Technical Service Team to support our customer on the following:

  • Provide technical support for enterprise customers you’ve onboarded
  • Develop a trusted partnership with key stakeholders and executive sponsors within customer organizations.
  • Execute deep troubleshooting and drive resolution of customer issues as quickly as possible
  • Record, track progress and escalate application issues Collaborates with the various teams to ensure that problems are resolved effectively and efficiently
  • Assists with various system testing activities and internal projects as needed

The MOST IMPORTANT is to Keep Learning and Team Work:

  • Key to success is keep learning and learning from failure.  We will provide on the job training and you will be assigned a “Buddy” to help you familiar with the company on the first year.
  • Our “One Company, One Team” motto within the company promotes strong team morale which helps to bring about the optimal synergies among various skill set of the group.

Who is our Right Fit:

  • Bachelor Degree or Diploma in Computer Science or related area
  • With solid working experience in SI companies would be an advantage
  • Knowledge in Citrix, VMware and Microsoft Solutions would be an advantage
  • Pro-active and strong motivation for picking up latest technology trends
  • Fluent in spoken and written English and Chinese.

Being a team member of Amidas, You can enjoy Competitive salary package with attractive Fringe Benefits, including:

  • Five-day work week with flexible working hours
  • BYOD Sponsorship
  • Attractive education and examination allowance
  • 10 - 20 working days’ annual leave
  • Wedding, maternity, paternity, birthday, study and exam leave
  • Comprehensive medical and dental insurance coverage
  • Professional training and career advancement opportunities
  • Free snacks and drinks, and TGIF 
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More job information
Salary
Job Function
Industry
Location
  • Lai Chi Kok
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Flexible working hours
  • Medical plan