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Job ref no.: CT3114386-01#5083

Customer Success Executive

Informa


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Full-time, Permanent

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Informa is currently looking for a Client Services Executives to join our Agri Intelligence Client Services team. This is an excellent opportunity to employ your support and customer services experience in a B2B environment where you can gain a breadth of experiences and develop your skills within a dynamic and challenging environment.

Reporting into the Head of Client Services for Agribusiness Intelligence, the successful Client Services Executive will be responsible for providing a first class account support service to our client base. This will include understanding clients’ needs and support requirements and building account support plans which includes the running of online and face to face product demonstrations and training. They will work closely with internal stakeholders including Sales, R&A and wider Product teams to ensure client satisfaction and facilitate meetings between clients and internal stakeholders to ensure that client renewal calendars are adhered to.

Key responsibilities & activities

On-board and initiate new and renewing clients through welcome calls, user initiation, user training, usage reviews and client feedback.
Provide account customers with tools needed to drive exposure and usage of the product within their organizations. This includes collateral such as emails, branded microsites and brochures (produced by marketing).
Ensure key enhancements to the product or service are communicated to all users, through emails, web-based training and personal calling
Provide timely communication to clients ensuring that they are kept fully updated of specific activity to minimize negative impact to their business.
Capture and feedback client requirements into the business representing the voice of the user on all divisional developments
Ensure clients see full value in our services
Record all client interactions in Salesforce.com

Required Skills:
SKILLS & COMPETENCIES

A self-starter with a commercial focus
Ability to articulate complex solutions in a simple and coherent manner
Strong inter-personal and communication skills
Outgoing, confident and engaging
Self-critical and able to take on board advice and constructive criticism
Strong presentation skills
Demonstrable experience in B2B Client Relationship Management, with a proven track record
Experience using online application sharing software e.g. Webex, Lync
Detailed knowledge of Microsoft Office applications
Experience with CRM tools

Interested parties please click Apply Now to apply job.

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More job information
Job ref no. CT3114386-01#5083
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree