Job - Customer Success Representative, Introv Limited
Introv Limited

About Introv Limited

Introv is the Leading & Experienced Enterprise Cloud Computing Consultancy in Asia Pacific Region. We are passionate on Cloud, Social and Mobile. We strongly believe Trust and Reliable Cloud Computing solutions can bring huge success to our customers.

In the past 7 years, we have offered comprehensive consultancy services - from management consulting, business process re-engineering; to implementation services, training, solution roll-out, maintenance and support. We have supported 500+ local SMB and MNC clients to adopt to latest technology trend in different aspects.

With our 100% certified professional consultants, we deliver our services with 94% customer satisfaction. 48% of our clients continue using our service time and time again.

Because of our company’s background and partnership with the most innovative solutions around the world, our company’s culture is developed to be energetic, dynamics, agile and collaborative. All of us are ambitious to success and believe in work-life balance.

Our Mission:

To delivery business benefits to our customers and help our customers to grow and succeed with innovative cloud solutions.

What makes us so Different:

We are the only IT consultant who offers total enterprise cloud solutions to clients with Customer First Strategy. With our certified consultants and technicians and our alliances with the World Leading Solutions -, NetSuite, Kony, Google, Informatica and Amazon, we leverage world leading innovative solutions to help all our clients being even more competitive and stay ahead in the market.

Customer Success Representative

Job Ref.CT3107475-01#0008

Job Responsibility:

  • Understand the nature and culture of assigned customer accounts
  • Coordinate regular feedback and update calls with customers
  • Communicate with the Sales team for quarterly account reviews
  • Maintain oversight of cases and attempt to catch potential roadblocks early
  • Receive and respond to account escalation calls from customers and Introv sales account teams
  • Receive and respond to account escalation calls

Skill Required:

  • Previous customer service, help desk, or sales and pre-sales experience, preferably at a technology-oriented company
  • Demonstrated ability to learn new skills rapidly
  • Outstanding written and verbal communication skills
  • Ability to critically analyze and prioritize requests
  • Good planning and organizational skills
  • Ability to establish working relationships at all levels within an organization
  • Understanding of and passion for CRM / ERP software principles
  • Experience on CRM and/or ERP software is a plus
  • Fluent in English, other languages (Cantonese, Mandarin, and etc.) are a plus

Interest person please send full resume, stating present and expected salary, employment history, contact telephone number by email to

All information received will be kept in strictly confidential and for employment-related purpose only.

Apply Now
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