Job ref no.: CT3117490-01#8826

Customer Support Engineer (5 Days Work)

ITApps Ltd

Benefits
  • 5-day week
  • Medical plan
  • Transportation allowance

The successful candidate is responsible for providing high level customer satisfaction through effective delivery of technical service support.

Job Description:

  • Handle support and service requests from customers, and provide on-site support
  • Provide operational and maintenance support services for critical systems
  • Provide problem diagnosis, cause identification and resolving technical problems
  • Assist in project implementation/technical training/testing activities

Requirements:

  • Higher Diploma/University degree holder in Computer Science, Information Technology or technical discipline
  • 2 years of Customer/Technical Support related working experience
  • knowledge of Integrated System Environment, Application Support, OS, Database Server and IT Infrastructure (including virtual environment)
  • Hands-on experience in supporting Contact Center Solution, Customer Relationship Management (CRM) would be an advantage
  • Good team player, customer-focus, good communication and interpersonal skills
  • Good command in both written and spoken English and Chinese (Cantonese & Mandarin)
  • Self-motivated, responsible and able to work independent
  • Candidate with less experience will be considered for a junior position

Interested parties please apply with full resume, current and expected salary to us by clicking Apply Now.

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More job information
Job ref no. CT3117490-01#8826
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree