Job ref no.: CT3115281-01#0397
IKEA Hong Kong

Customer Support Generalist – Hotline/Email/Live Chat

IKEA Hong Kong

  • 13-month pay
  • Compassionate leave
  • Marriage leave
  • Medical plan


  • Answer enquiries via hotline/email/social media platform regarding delivery, product information, service detail and general CS issues
  • Handle complaints to provide effective and efficient solution to customers
  • Communicate a realistic timeline for the resolution and keeping them informed as promised
  • Operation hours of Call Centre: 10:30am to 08:00pm
  • Shift working hours for Full-time: 9 hours per day
  • Working location: Shatin Office


  • Passionate about getting a good solution for customers
  • Remain calm and helpful, offering solutions to ensure customers are satisfied with overall service level
  • Passion in home furnishing and IKEA culture & values
  • Form 5 or above, with 1 - 2 years working experience in customer service field
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, PowerPoint, Chinese Input)
  • Good manner and customer-oriented
  • Candidate with more experience will be considered as Customer Support Specialist

Interested applicants please click Apply Now to apply and upload your CV in the application.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

More job information
Job ref no. CT3115281-01#0397
  • N/A
Job Function
  • Shatin
Employment Term
  • Full-time
  • 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE