Job ref no.: CT3117490-01#8827

Customer Support Supervisor (5 Days Work)

ITApps Ltd

Benefits
  • 5-day week
  • Medical plan
  • Transportation allowance

The successful candidate will be responsible for supervising a small team in processing a sound workflow of incident and problem management support relating to Omni Channel Contact Centre Solutions.

Job Requirements:

 

  • Higher Diploma or above holder in the technical discipline
  • 4-5 years’ experience in system/technical support is preferred
  • Sound hands-on experience in maintaining VOIP / IP PABX / Contact Centre System infrastructure, Microsoft Windows Server & SQL Server should be an advantage
  • Proven experience in managing the customer relationship and technical support
  • Good command in both written and spoken English and Mandarin
  • Good team player, customer-focus, good communication and interpersonal skills
  • Self-motivated, responsible, independent and able to work under pressure
  • Work overtime may be required
  • Candidate with less experience will be considered for other position

Interested parties please click Apply Now to apply job.

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More job information
Job ref no. CT3117490-01#8827
Salary
  • N/A
Job Function
Industry
Location
  • Ngau Tau Kok
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 5 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
  • Degree