Job ref no.: CT3121275-01#0319
IKEA Hong Kong

Customer Support Team Leader - After Sales Call Team

IKEA Hong Kong

  • 13-month pay
  • Medical plan
  • Paid overtime

About the assignment

  • Contribute to the operational implementation of Customer Support Centre's action plan within the team
  • Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans
  • Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools
  • Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible
  • Monitor and feedback on working methods, productivity and quality on team and individual level
  • Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level
  • Build a committed team with a strong culture based on customer focus, high performance and pride in their work
  • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety
  • Be active in the recruitment process of new co-workers

About you

  • Able to work with others and create togetherness
  • Good communication skills
  • Strong, calm, and driven team leader with management skills
  • Able to decide swapping between coworkers being knowledgeable of all other CSC operations
  • Able to build relationship with other teams in the organization
  • Able to share/improve co-worker’s knowledge
  • Able to develop a positive team dynamic
  • Reliable and independent in decisions
  • Enjoying the job and the challenges coming along with it
  • Passionate or very knowledgeable about home furnishings

Interested applicants please click Apply Now to apply and upload your CV in the application.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

More job information
Job ref no. CT3121275-01#0319
Job Function
  • Shatin
Employment Term
  • Full-time
  • 6 years
Career Level
  • Middle management level
  • Degree