Job ref no.: 2018-5026 (CT3120459-01#0015)

Customer Support (technical)


  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime

We are looking for a passionate and committed individual with good communication skills, who has a desire to learn about our business and enjoy working with customers and are prepared to give the extra effort required to deliver a world-class service.


Assist in the daily operations within Services and Support to ensure the delivery of excellent results and achieve goals with a focus on the following:

Customer: our customers are changing the world, and it is your responsibility to exceed their expectations of what service experience should be. We expect you to go above and beyond for our customers by

  • Providing support on all technical problems within own area of expertise, through the provision of telephone and on-line support
  • Working with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it - in accordance with the Service Level Agreement, and provide measures to prevent recurrence.

People: we expect you to put your team’s success before your own. Your team members will look to you to champion open communication, active problem solving, and a positive work environment.

Operational excellence: you must understand every aspect of Service Delivery performance, and drive continuous improvement in all aspects of operations


Education & Experience

  • University degree in IT/Engineering or equivalent
  • 1 - 3 years of experience in a similar position with customer interaction and exposure

Skills required

Fluent in English. Any other Asian language would be an asset

Attitude and approach is everything. You must:

  • Love to change the status quo and work well in high pressure situations. Good analytical, prioritization and time management skills are essential for success
  • Be self-aware, flexible and open-minded
  • possess an unique combination of analytical thinking, hands-on problem solving, and a customer-service mindset

Technical acumen since you are expected to develop knowledge of SWIFT Products, as well as procedures and processes

How to Apply

Interested parties please submit your application through our career center with the following link:

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.

More job information
Job ref no. 2018-5026 (CT3120459-01#0015)
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Degree