Job ref no.: CT3115703-01#1106

Customer Support (Web) Programmer / Helpdesk Engineer

WeMine Limited

WeMine is a marketing technology (Mar-Tech) firm specializes in developing an intelligent marketing suite* on WeChat (and other social media platforms soon). Being exploited to such sophisticated multi-purpose open platform, we challenge ourselves to unearth the gem within every day. As a rapidly growing startup, we are constantly looking for fresh and passionate talents who are never tired of being challenged, questioned, and , inspired to build a universally friendly infrastructure for marketers and business operators. 
Only applicants with the followings will be invited for an interview:

  • HK permanent residence or valid working permit in HK
  • CV and cover letter

This new role is a rare and ideal opportunity for a people-driven communicator with basic programming knowledge, or a amateur programmer who want to spend more time dealing with people.
POSITION: Customer Support (Web) Programmer / Helpdesk Engineer

40%: develop, implement, maintain, and support web project and applications
30%: provide first-line (helpdesk) support for clients and escalate to relevant team members
10%: assist non-tech team members in defining project specifications
10%: contribute to brainstorming workshops in product innovation
10%: assist in other client-related administrative and technical tasks


1. Personal Quality and Character:
Cheerful and patient
Eager to learn
High integrity and work ethics
Ability to articulate and communicate ideas
Team player, but able to work independently when required
Passionate in perfecting user experience and exploring the latest technologies

2. Required Education and Skills:
Degree / Sub-degree holder
Proficiency in Chinese and English
Basic graphic sense
Strong knowledge in HTML5, CSS3; a big plus in javascript

Proficiency in one or more of the following technologies:
ReactJS, Vue.js, Angular, PHP, Python, Node.js, MySQL, Git

3. Bonus Skills and Experience:

  • Experience in customer service, sales or enquiry handling
  • Experience in technical documentation
  • Experience in commercial website building


  • Exposure of international clients across diverse industries
  • Advancement of your problem-solving and communication skills
  • Attractive bonus for significant contribution to customer satisfaction
  • 5-day work week, 15-day annual leave, birthday leave, medical insurance, etc.

Interest parties please submit your CV by clicking Apply Now

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More job information
Job ref no. CT3115703-01#1106
  • N/A
Job Function
  • 0 year - 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree