Job ref no.: CT3115703-01#9960

Customer Support (Web) Programmer / Helpdesk Engineer

WeMine Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

WeMine is a marketing technology (Mar-Tech) firm specializes in developing an intelligent marketing suite* on WeChat (and other social media platforms soon). Being exploited to such sophisticated multi-purpose open platform, we challenge ourselves to unearth the gem within every day.

As a rapidly growing startup, we are constantly looking for fresh and passionate talents who are never tired of being challenged, questioned, and moreover, inspired to build a universally friendly infrastructure for marketers and business operators.

Up for it? Send us your CV by clicking Apply Now and let’s mine together! *Wanna know what's inside our intelligent suite? Watch the video here - as an example.

Apply Now and let’s mine together! *Wanna know what's inside our intelligent suite? Watch the video here -

Only applicants with the followings will be invited for an interview:

  • HK permanent residence or valid working permit in HK
  • CV and cover letter

This new role is a rare and ideal opportunity for a people-driven communicator with basic programming knowledge, or a amateur programmer who want to spend more time dealing with people.
POSITION: Customer Support (Web) Programmer / Helpdesk Engineer

  • 40%: develop, implement, maintain, and support web project and applications
  • 30%: provide first-line (helpdesk) support for clients and escalate to relevant team members
  • 10%: assist non-tech team members in defining project specifications
  • 10%: contribute to brainstorming workshops in product innovation
  • 10%: assist in other client-related administrative and technical tasks


1. Personal Quality and Character:

  • Cheerful and patient
  • Eager to learn
  • High integrity and work ethics
  • Ability to articulate and communicate ideas
  • Team player, but able to work independently when required
  • Passionate in perfecting user experience and exploring the latest technologies

2. Required Education and Skills:

  • Degree / Sub-degree holder
  • Proficiency in Chinese and English
  • Basic graphic sense
  • Strong knowledge in HTML5, CSS3; a big plus in javascript
  • Proficiency in one or more of the following technologies:
  • ReactJS, Vue.js, Angular, PHP, Python, Node.js, MySQL, Git

3. Bonus Skills and Experience:

  • Experience in customer service, sales or enquiry handling
  • Experience in technical documentation
  • Experience in commercial website building


  • Exposure of international clients across diverse industries
  • Advancement of your problem-solving and communication skills
  • Attractive bonus for significant contribution to customer satisfaction
  • 5-day work week, 15-day annual leave, birthday leave, medical insurance, etc.

send to us your CV and cover letter by clicking Apply Now.

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More job information
Job ref no. CT3115703-01#9960
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree