Job - Customer & Technical Service Executive, Hong Kong Broadband Network Limited
FancyBox
Hong Kong Broadband Network Limited

About HKBN Ltd. 

HKBN Ltd. (SEHK Stock Code: 1310), operating through Hong Kong Broadband Network Limited, is the largest provider of residential fibre broadband services (symmetrical 100Mbps and above) in Hong Kong by number of residential subscriptions, with a core purpose to “Make Our Hong Kong a Better Place to Live". HKBN offers an array of world-class enterprise solutions, including broadband and data connectivity, voice communication, managed Wi-Fi solutions, Cloud solutions and IT advisory services, as well as a diversified portfolio of residential broadband and Wi-Fi access, communication and entertainment services. HKBN owns an extensive fibre network in Hong Kong, which covers over 2.1 million residential homes passed, representing approximately 79% of Hong Kong’s total residential units, and more than 2,200 commercial buildings. HKBN takes great pride in developing its 2,900 plus Talents into a competitive advantage.

Customer & Technical Service Executive

Job Ref.CT-CSTE-ESBTS-011116

Responsibilities:

  • Responsible for answering customers’ enquiries and complaints in professional manner
  • Troubleshoot for fault case and provide technical support to customer
  • Data entry of service registration

Requirements:

  • Form 5 / DSE F.6 or above
  • Basic knowledge on computer and internet service is necessary
  • Pleasant with good telephone manner, mature and independent
  • Proficient in MS Office applications and Chinese word processing
  • Able to work under pressure
  • Shift duty is required
  • Fresh Graduates will also be considered

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to hkrecruit@hkbn.net by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

Apply Now
Job Ref No.
CT-CSTE-ESBTS-011116 (CT3106826-01#0047)
Goodjobs Tips!
Remember to quote the job title and reference number in the email subject. This allows employers to find and refer to your application more easily.
Salary
N/A  
Benefits
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
Location
Employment Term
Experience
Career Level
Tips by CTgoodjobs: Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue.
Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps