Job ref no.: 2100018D_1612322635 (CT3125106-01#0670)
AXA Hong Kong

CX Specialist (Manager grade, 10-month contract)

AXA Hong Kong


  • Communication re-design: Re-design communication to include relevant information and use more customer-friendly languages to improve customer experience
  • Project Management: Manage project and deliverables by coordinating with stakeholders to ensure the project is on time and budget, and delivered as agreed
  • Stakeholder endorsement: Coordinate stakeholder review of communication materials and requirement, and get their endorsement
  • eAdoption: Data analysis to help determine priority for eServices and eStatement roll out; support execution of initiatives and workshops and coordinating with stakeholders and IT to drive overall eAdoption target
  • Change management: Drive customer campaign on eAdoption and change management initiatives when new communication is being rolled out


  • Experience in business process review, communication design, customer journey design or improvement
  • Good communication and project management skills
  • Able to work independently and proactively to deliver in accordance with schedule
  • Good team player to work in a diverse team as well as collaborate cross-functionally
More job information
Job ref no. 2100018D_1612322635 (CT3125106-01#0670)
Job Function
  • Central
Employment Term
  • Contract
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • 5-day week