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Posted on 2022-01-03
iAdvantage Limited

Data Centre Operator

iAdvantage Limited

RESPONSIBILITIES: -

  • Communicate with related party for daily data centre operations, either internal or external
  • Respond promptly to customer request, incident and inquiry
  • Handle incident such as logging and following with support teams
  • Follow with other support teams for fulfillment of customer request, resolving of incident and answering inquiry
  • Handle cabling order and termination order processing
  • Handle service request order and troubleshooting request, customer registration update processing
  • Perform colo data hall visitor pre-registration
  • Monitor the data centre network infrastructure and platform system
  • Send out customer notifications as required
  • Perform daily routine task properly
  • 7 x 24 Shift Duty is required
  • Work Location : Chai Wan OR TKO

REQUIREMENTS: -

  • Diploma Holder in computer related disciplines
  • 3 - 6 years' relevant working experience in data centre operation or technical support
  • Relevant service desk operation experience desirable to perform daily data centre operation duties such as incident logging, follow up, remote/smart hand services etc.
  • Good communication and time management skills, especially in dealing with high volume of external clients’ requests
  • Customer-oriented with good telephone manner and service attitude
  • Good command of both spoken English and Mandarin is highly preferred

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking Apply Now. For further information, please visit our company website: http://www.iadvantage.net/

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months

More job information
Salary
  • 20,000 - 25,000 / month
Benefits
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Marriage leave
  • Medical plan
Job Function
Location
  • Chai Wan
  • Tseung Kwan O
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 6 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
Require to Travel
  • No travel