Job ref no.: CTB-01180 (CT3123398-01#3667)
PCCW Solutions Ltd

Data Centre Supervisor / Specialist

PCCW Solutions Ltd

The Job:

  • Manage day to day data center operations
  • Making roster plan for resources
  • Lead a team of DC operators, supervise their job performance and ensuring jobs comply to process and operation procedure
  • Making sure services agreed with customers are fulfilled by the team
  • Cross checking the quality of services provided by the team
  • Work on improvement/enhancement plan for DC operational task when process flaw is identified
  • Coordinate with both internal technical support team and external vendors for scheduled and non-scheduled activities
  • Ensure our Data Center is operating smoothly and archive the KPI
  • Preparing reports for customers and attending customer meetings addressing DCO related matters
  • Attending regular customer meeting as defined in the service contract

The Person:

  • Higher Diploma in Computer Science, Information Technology or related disciplines
  • Minimum 5 years experience in data center operations
  • In-depth knowledge on data center operations and processes
  • Experience in change / incident management
  • Experience in audit process such as PCI DSS, SOC, ISO27001, ISO14001, ISO9000 & ISO20000
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • ITIL V3 foundation certification
  • Good command of spoken and written English and Chinese
  • Experienced in leading a DC operation team working on shift
  • Able to articulate and reason with customers on arising matters

If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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More job information
Job ref no. CTB-01180 (CT3123398-01#3667)
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree