Data Centre Supervisor / Specialist
The Job:
- Manage day to day data center operations
- Making roster plan for resources
- Lead a team of DC operators, supervise their job performance and ensuring jobs comply to process and operation procedure
- Making sure services agreed with customers are fulfilled by the team
- Cross checking the quality of services provided by the team
- Work on improvement/enhancement plan for DC operational task when process flaw is identified
- Coordinate with both internal technical support team and external vendors for scheduled and non-scheduled activities
- Ensure our Data Center is operating smoothly and archive the KPI
- Preparing reports for customers and attending customer meetings addressing DCO related matters
- Attending regular customer meeting as defined in the service contract
The Person:
- Higher Diploma in Computer Science, Information Technology or related disciplines
- Minimum 5 years experience in data center operations
- In-depth knowledge on data center operations and processes
- Experience in change / incident management
- Experience in audit process such as PCI DSS, SOC, ISO27001, ISO14001, ISO9000 & ISO20000
- A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
- ITIL V3 foundation certification
- Good command of spoken and written English and Chinese
- Experienced in leading a DC operation team working on shift
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Able to articulate and reason with customers on arising matters
If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en
For more information on other career opportunities and latest news at PCCW Solutions, please visit :
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.
| Job ref no. | CTB-01180 (CT3123398-01#3667) |
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About PCCW Solutions
PCCW Solutions is the IT and business process outsourcing services flagship of PCCW Limited, which also holds interests in telecommunications, media, property development and investment, and other businesses.
Responsible for a growing number of large-scale IT projects in the public and private sectors, PCCW Solutions holds a wealth of experience and expertise and is viewed as a major industry player in Greater China. To learn more about PCCW Solutions, please visit www.pccwsolutions.com.