Day Shift - Service Desk Specialist (Work location: Quarry Bay)

Responsibilities

• Handle incoming service requests, incidents and problems via different communication channels such as phone, email and instant massager

• Provide first level support and remote troubleshooting for end users

• Record calls into the call logging system

• Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case

• Perform ad hoc IT support duties as assigned

Requirements

• Diploma or above in Computer Science or equivalent

• 1 year of IT experience in PC problem diagnosis and end users support

• Good troubleshooting and problem solving skills

• Customer-focused, self-motivated and be a good team player

• Good command of spoken & written English and Chinese. Mandarin is an advantage

• Immediately available is preferred

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data supplied will be destroyed within six months after the selection process.