Job ref no.: 498856
Bank of China (Hong Kong) Limited

Deputy / Assistant Personal Banking Manager – (Contact Centre, Direct Sales / Personal Loan)

Bank of China (Hong Kong) Limited

Job No.: 498856
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Business Development, Customer Service, Relationship Management, Marketing


  • Deliver quality services and conduct outbound call to introduce personal loan at Contact Centre
  • Handle online personal loan related applications with prospective customers
  • Responsible for application follow up and credit assessment
  • Grasp opportunities to cross-sell appropriately
  • Identify existing and prospective customers’ financial needs in order to achieve business targets
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies


  • Degree or above is preferred
  • At least 2 years of relevant working experience in retail banking services or personal loan products, sales experience a definite advantage
  • Self-initiative, customer-focused, independent, positive attitude and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Fresh graduates will be considered as Personal Banking Executive
  • Applicants with more experience will be considered as Personal Banking Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “"

To apply:

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.