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Job ref no.: 495228 (CT3119747-01#3965)
Bank of China (Hong Kong) Limited

Deputy Head, Channel Management (Business Banking Division)

Bank of China (Hong Kong) Limited

Company Profile
Benefits
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • K + 8 more

Job No.: 495228
Employment Type: Full time
Departments: Personal Banking Products Department
Job Functions: Business Development, Management, Marketing, Product Development & Management

Job Responsibilities:

  • Be business project owner to define project scope, propose user requirement, monitor implementation and ensure seamless deployment to business banking customers
  • Define customer pain points, translate customer need into process re-engineering opportunities and develop related system development
  • Develop business case to justify projects and solicit senior management buy-in
  • Engage various stakeholders from products, channels, IT, operation, risk etc to manage & resolve problems from project initiation to its implementation
  • Manage project rollout with a clear line of sight on customer experience, training and frontline communication
  • Standardize and streamline business processes across various customer touchpoints , apply relevant methodology to automate and digitalize the workflow in order to improve customer satisfaction & business efficiency
  • Keep abreast of latest technology and recommend relevant business applications
  • Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
  • Lead the development of the future mode of banking operation in fintech environment

Job Requirements:

  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 8 years' solid working experience in project, process and channel management in financial industry
  • Excellent influencing skills, with the ability to engage key stakeholders and cascade message to senior management
  • Familiar with financial products, operations and sales & service quality enhancement
  • Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
  • Exposure in commercial banking business will be a plus
  • Less experienced candidate will be considered as Manager role

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/495228?lApplicationSubSourceID=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.