Job ref no.: 498253
Bank of China (Hong Kong) Limited

Deputy/Assistant Business Strategy Manager (Omni Channel Management, Chatbot Team)

Bank of China (Hong Kong) Limited

Job No.: 498253
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Business Development


  • Manage and maintain Intelligent Knowledgebase and Voice Navigation System
  • Work closely with segment and product managers, provide the most optimal solutions and recommendations
  • Continuous monitor and review the knowledgebase, ensure accuracy and get the knowledgebase updated timely
  • Update and enhance the content, design and structure of knowledgebase based on customer enquiry trend and feedback
  • Draft system requirements test cases, undertake UAT and produce authentication. Communication and coordination among all stakeholders to ensure successful project implementation and delivery


  • Degree holder or above with major in Business Administration, e-Commerce, Information Technology or related disciplines
  • At least 1 year of experience in banking industry and e-banking development areas with exposure to Personal & Corporate Banking of Internet and Mobile Banking channels is highly desirable
  • Be a good team player and self-motivated with strong analytical mindset
  • Good command of both Chinese and English, spoken Mandarin is preferable
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Candidates with less experience will be considered as Assistant Business Strategy Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

More job information
Job ref no. 498253
Job Function
  • Sheung Wan
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Middle management level
  • Degree
  • Master's degree