Job ref no.: 498431
Bank of China (Hong Kong) Limited

Deputy/Assistant Business Strategy Manager (Omni Channel Management, SME Chatbot Team)

Bank of China (Hong Kong) Limited

Job No.: 498431
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Business Development

Responsibilities :

  • Assist the development of the SME knowledge base, revamp the content and publish to the public, improve customer experience
  • Support SME Segment and Product Managers to use intelligent knowledge base, and provide the best suggestions and solutions
  • Development, daily management and optimization of the knowledge base, propose new scenarios and enhance the content by analyzing questions asked by SME customers
  • Continuous review customer’s questioning trend and suggestions, ensure content will be updated by most up to date information provided by SME Segment and Product Managers
  • Optimize the content and design knowledge structure
  • Familiar with SME’s products and business, including the operations of the products on different platforms
  • Design system requirements and test cases, conduct UAT and produce authentication. Cope with project schedule, communicate and coordinate with relevant business units


  • Degree holder or above with major in Business Administration, e-Commerce, Information Technology or related disciplines
  • At least 1 year of experience in banking industry with exposure to Corporate Banking of Internet and Mobile Banking channels is highly desirable
  • Knowledge and Experiences in managing SME customers
  • Be a good team player and self-motivated with strong analytical mindset
  • Good command of both Chinese and English, spoken Mandarin is preferable
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Candidates with less experience will be considered as Assistant Business Strategy Manager 

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

More job information
Job ref no. 498431
Job Function
  • Sheung Wan
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Degree
  • Master's degree