Deputy/Assistant Personal Banking Manager – (Contact Centre, Investment Services)

Job No.: 495980
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Customer Service, Investment Management

Responsibilities:

• Deliver quality customer services through various media, including telephone, email, video-call, online text and fax
• Grasp opportunities to cross-sell appropriately
• Identify existing and prospective customers’ financial needs, including both products and services
• Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Degree or above
• With qualifications in HKSI will be preferred
• At least 2 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage
• With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with less experiences will be considered as Personal Banking Executive
• Applicants with more experiences will be considered as Personal Banking Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/495980/deputyassistant-personal-banking-manager-contact-centre-investment-services=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.