Job ref no.: 498242
Bank of China (Hong Kong) Limited

Deputy/Assistant Personal Banking Manager – (Contact Centre, Wealth Management Services)

Bank of China (Hong Kong) Limited

Job No.: 498242
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Customer Service, Relationship Management


  • Champion the one-stop personal banking services at Contact Centre
  • Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
  • Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
  • Identify and develop long-term customer relationship with existing and prospective customer
  • Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies


  • Degree or above
  • With qualifications in IIQE and HKSI will be preferred
  • At least 2 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
  • With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
  • Customer-focused, independent, self-motivated and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Personal Banking Executive
  • Applicants with more experiences will be considered as Personal Banking Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

More job information
Job ref no. 498242
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Middle management level
  • Degree
  • Master's degree