Job ref no.: 495979
Bank of China (Hong Kong) Limited

Deputy/Assistant Teleservices Manager – (Contact Centre)

Bank of China (Hong Kong) Limited

Job No.: 495979
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service


  • Handle customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls
  • Provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies


  • Degree or above
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Possess hands-on PC skills in using MS Office applications and Chinese inputs
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • With qualifications in IIQE and HKSI is an added advantage
  • May required on-shift duty as needed
  • Less experience will be considered as Teleservices Executive

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.