comScoreTag
Job ref no.: CT3114386-01#4791

Deskside Engineer

E.C.Fix Technology Ltd

Job Requirement

  • High Diploma or above in Computer Science, Information Technology or related discipline
  • 2-3 years working experience in IT technical support and troubleshooting
  • In-depth and excellent support knowledge of Internet explorer, Lync, Win 7 and MS Office, Outlook is a MUST.
  • Strong knowledge in TCP/IP networking, VPN, LAN/WAN, and Wi-Fi
  • Good experience in Microsoft Windows Domain, Active Directory and Group Policy Object environment.
  • Experience with IT support ticketing systems.
  • Independent, self-motivated with good problem solving and interpersonal skills
  • Knowledge in ITIL is an advantage.


Duties:

  • Handle incoming enquiries, service requests, incident and problem via phone, e-mail or online electronic forms
  • Coordinate with both internal technical support and external vendor(s) for scheduled and non-scheduled activities, keeping track of incidents throughout the incident Lifecycle.
  • Ensure the service desk service to meet the service level requirement and key performance indicator
  • Perform 1st level trouble shooting or/and dispatch the incidents to the appropriate 2nd level support group for follow-up
  • Log a ticket for the incident in customer’s ITSM system; update the ticket as it progresses
  • Update end users with the status of their incidents
  • Provide password reset services to end users
  • Issue SMS alert messages to appropriate recipient groups for high severity incidents; maintain the SMS recipient groups and conduct annually review of the groups
  • Generate regular management reports related to the delivery of the Service Desk
  • Broadcast IT related messages, such as outage announcements, to end users via email
  • Perform ad-hoc email quota management (such as quota increase) for end users

Interested parties please click Apply Now to apply job.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114386-01#4791
Salary
  • N/A
Job Function
Industry
Employment Term
  • Contract
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree