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Job ref no.: CT3114389-01#9060

Deskside Engineer

The Career Works Limited

Our client is looking for

 

Requirement:

  •  2 yrs IT experience on Desk side support
  •  MCSE / MCP / MCITP / MCSA preferred
  •  Degree holder preferred                                                                                                                                                                                                             
  •  3 years experience in Win 7                                                                                                                                                                                                                                                                                                

Responsibilities

                                                                                                                                                                                                   

  • Responsible for providing onsite support services such as installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment in order to ensure optimal performance.



Technical Delivery:

Main responsibilities for this role (but not limited to):

  • Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
  •  Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.
  •  Perform Installs, Moves, Adds and Change (IMAC) activities.
  •  Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
  •  Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, and CD-ROMs.
  •  May be required to complete all related administrative duties.
  •  Administer and resolve issues with associated end-user workstation networking software products.
  •  Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  •  Understand the local and regional infrastructure and key contacts in order to ensure that the proper team is aware of, and taking action on the problem.
  •  Liaise with third-party support and PC equipment vendors when necessary.
  •  Excellent technical knowledge of PC and desktop hardware.
  •   Demonstrated verbal and written communication skills.
  •  Hands-on hardware troubleshooting experience.
  •  Ability to operate tools, components, and peripheral accessories.

Interest parities please send resume with expected salary by clicking Apply Now

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More job information
Job ref no. CT3114389-01#9060
Salary
  • N/A
Job Function
Industry
Employment Term
  • Contract
  • Full-time
Experience
  • 2 years
Career Level
  • Non-management level
Education
  • Degree