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Job ref no.: CT3130578-01#0009
Fujitsu Hong Kong Limited

Deskside Engineer

Fujitsu Hong Kong Limited

Responsibilities:

  • Manage a team of 3-5 engineers
  • Oversee the day-to-day desktop operations and require hands on troubleshooting
  • Work with the team to resolve incidents based on SLA
  • Monitor and track service levels on a daily basis
  • Assign team members to support IT setup and onsite support for any events
  • Overall asset management of client hardware and software
  • Support Video Conferencing and VIP support
  • Remote Support and Prompt response to users
  • Provide Project Support around End Users Computing Projects
  • Prepare inventory or documentation
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the Customer
  • Experience on building knowledge base & training
  • One-year contract (Renewable)

Requirements:

  • Degree holder in Computer Engineering / Computer Studies or related disciplines
  • Minimum 8 years’ relevant experience in information technology domain, especially on End Users Support
  • Minimum 3 years’ experience in leading a team of more than 3 engineers
  • Solid experience on face to face desktop support and helpdesk and highly skilled on problem solving
  • Strong hands on support experience and sound knowledge on basic networks and security
  • Experience supporting more than 400 users
  • Must be results-driven and SLA oriented
  • Good technical knowledge in Desktop aspects
  • Capable of professionally managing team and confidential information
  • Strong computer skills in MS Excel and PowerPoint
  • Knowledge on some trading applications, Bloomberg, Reuters, BARX, CCASS / Fidessa would be a plus
  • Proficient in Windows 10, MS Share Point, Office , Project, Visio, Adobe Product, SQL, McAfee Client, problem diagnosis tools, ticketing tools and remote support tools
  • Preferably ITIL foundation certified
  • Technical certifications: Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician have an advantage
  • Experience on building image, and previous experience on building standard practice and knowledge base
  • Knowledge in support cloud solutions, experience in financial support and Support experience on VDI,SCCM and AD would be an advantage
  • Good interpersonal skill, telephone manner and service attitude
  • Good team player, mature, customer-focus, able to work independently and adept at working with end-users with varying levels of technical knowledge
  • Good command of written and spoken English, Chinese and Mandarin

Attractive remuneration package will be offered to the right candidate. Please send full resume with expected salary for application via Apply Now Button below or WhatsApp 68995510. Only shortlisted candidates will be contacted. All information provided will be treated in strict confidence and used only for recruitment purposes.

More job information
Job ref no. CT3130578-01#0009
Salary
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years - 13 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • … + 3 more