Job ref no.: CT3130312-01#3317

Deskside Support Engineer (Fresh Graduates are also welcome)

Atos Information Technology HK Limited

Deskside Support Engineer:

We are seeking a highly motivated individual with strong English communication skill and desktop support background to join our desktop support team at client’s site - leading international investment bank. This position offer training and career advancement to our dedicated Trading Floor Support team.

Description:

PRINCIPAL DUTIES AND RESPONSIBILITES

  • Provide on-site technical support for desktop PCs (software and hardware), Voice equipment & Mobile device (Smart Phone / Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Develop and update new and existing process
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs

Qualifications:

LANGUAGE

  • English: Advanced - Strong verbal, written, listening communication experience

EXPERIENCE

  • 1 to 3 years industry experience
  • Experience in delivering superior customer service experience, preferably from financial/banking industry
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Solid understanding of Intel based PC hardware/peripherals
  • Exposure of mobile OS such as Apple iOS and Google Android

SKILLS

  • Ability to make sound decisions following approved procedures in a fast paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with minimal supervision

Working Shift Hours:

  • Monday to Friday, 8 working Hours/day shift between 06:30 to 19:00 based on shift roster defined by team manager
  • Non-office hours (Early shift, week night & weekend) over time work requires

We offer attractive remuneration and fringe benefits to the right candidate.

Interested applicants please apply by sending full resume with availability, present and expected salary, contact telephone number and quoting the respective Ref. to us.

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More job information
Job ref no. CT3130312-01#3317
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Full-time
Experience
  • 1 year
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan